Refund Policy — DRAFT

Draft for lawyer review. Must match Paddle’s buyer terms — confirm current Paddle terms before publishing.

Paddle is our Merchant of Record, so refunds are processed by Paddle.

• New subscriptions (monthly or yearly) and lifetime purchases: full refund if requested within 14 days of purchase, no questions asked.
• Renewals: full refund if requested within 14 days of a yearly renewal charge and the paid features were not substantially used after renewal; monthly renewals are not refunded but you can cancel anytime.
• Team and Business: removed seats stop billing at the next cycle; refunds for annual seats within 14 days of purchase.
• EU/UK consumers keep their statutory withdrawal rights.
• How: use the link in your Paddle receipt, the billing portal in Account settings, or email billing@managerpromax.com with your order number.
• Refunds go back to the original payment method, usually within 5–10 working days.
• We may refuse refunds in cases of clear abuse (for example, repeated buy-refund cycles).